Shipping Policy

Shipping Policy

Last updated: March 11, 2026

Overview

Thank you for shopping at VixSolve. We are committed to delivering your order in a timely and secure manner. This shipping policy outlines our practices regarding the shipment of products purchased from our store.

Shipping Locations

We currently ship to addresses within South Africa. If you are located outside South Africa and would like to place an order, please contact us at info@vixsolve.com to discuss international shipping options.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

We offer reliable nationwide delivery across South Africa.

Estimated delivery time: 8–11 business days after your order has been processed and dispatched.

Please note that delivery times are estimates and may vary slightly depending on location, courier operations, or peak periods.

Free Shipping

We offer free shipping on qualifying orders. The minimum order value for free shipping will be displayed at checkout and may vary based on current promotions.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24 hours for tracking information to become available.

Shipping Carriers

We work with reliable courier services to ensure your order arrives safely and on time.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your package is returned to us due to an incorrect address, we will contact you to arrange reshipment, which may incur additional shipping charges.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us immediately at info@vixsolve.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our shipping policy, please contact us:

Email: info@vixsolve.com